WHMCS MODULE · RETENTION · COMING SOON

Cancel Request Manager

Every cancellation goes through approval — and before a customer leaves, you make them the right offer.

Notify me at launch → Features
Cancel Request Manager — Reports: requests, save rate and MRR
Reports: requests, save rate and MRR

Screens captured from the actual software, filled with sample data.

No more one-click cancellations

In standard WHMCS, a cancellation request goes straight into the queue. With Cancel Request Manager the customer (or an admin on their behalf) submits a cancellation or pause request, and nothing changes in WHMCS until an admin approves it — with an optional second approval for important accounts.

The module has been in production at LionHost for months, handling our own customers’ cancellation requests.

Keep the customers you can keep

Depending on the cancellation reason, the module suggests offers automatically: a discount for a set number of billing cycles, a downgrade, a credit, a free month or a pause. Discounts are applied and reverted automatically when they expire. Reports show save rate, MRR saved or lost and results per offer.

FEATURES

Features

✅

Admin approval

With optional two-stage approval and bulk actions.

⏸️

Pause instead of cancel

Suspension with automatic reactivation.

🎁

Retention offers

Discount, downgrade, credit, free month.

🔔

Notifications

Email, Slack/Discord and reminders for waiting requests.

📈

Churn reports

Save rate, MRR, reasons and offer A/B results.

🛡️

GDPR export

Request data export as JSON.

Who it is for

FAQ

Frequently asked questions

Does it replace the WHMCS cancellation form?

Yes, it intercepts the cancel links on the service page and sends the customer into its own flow.

Can I import old cancellations?

Yes, there is a history import from the WHMCS cancellation queue, with no emails sent to customers.

Tell me when it launches: Cancel Request Manager →